Eden Bicycles - Bikeshops, Castro Valley, California

Eden Bicycles - Bikeshops, Castro Valley, California

DESCRIPTION

Customer service oriented, all around shop. Bikes by Giant, Orbea, Bianchi, Look, Time, Pinarello, Lapeirre, Ellsworth. Bay Area fit specialist. Come see why our clients travel from hours away to see us. We are a full service "mom and pop" bicycle shop with qualified, professional mechanics that provide all levels of service for any type of rider.

USER REVIEWS

Showing 1-3 of 3  
[Sep 10, 2007]
computer_biker
Weekend Warrior

Full service bike shop. New larger store - nice selection.

Customer Service

Friendly, knowledgeable staff. Always eager to answer any question (I've asked some dumb ones). Was returning to cycling after many years - they helped me choose my bike and have been supportive throughout the process.

Excellent fitting service too.

OVERALL
RATING
5
VALUE
RATING
5
[May 18, 2007]
motormonkeyr6
Downhiller

Small shop in Castro Valley. Retails alittle more to Road low end XC bikes. They dont cary much high end MTB's many bikes are low end commuters, beach cruisers etc. The high end MTBs are over priced and are very sparce.

Customer Service

I have never had a bad experiance witht the shop. Nice guys, really know what they are talking about. But again the shop is more road oriented. Differnt feel compared to a FR/DH shop. Seem not to know much about the FR and DH scene and what goes on outside the road bike community.

Similar Products Used:

Everything is reasonalby priced. Except the bikes... If you want a quality road bike go to Eden and they will hook you up. But if you want a high end mtb demo somewhere else and buy online. LBS's are over rated.

OVERALL
RATING
3
VALUE
RATING
4
[Feb 03, 2007]
Mountain_Biker72
Weekend Warrior

Very knowledgable pertaining to mountain bikes. Explained to me the differences between cross country and downhill full suspension bikes. They identified the correct type of bike for me by listening to me.

Customer Service

All the guys down there are friendly, courteous, and go out of there way to assist my needs. Tire repair kits, suggesting spare parts to carry, bike pump, clothing, etc.

Similar Products Used:

I took advantage of the one year free financing program. I was able to purchase a upgrade model.

OVERALL
RATING
5
VALUE
RATING
5
[Jan 18, 2007]
breggurns
Cross Country Rider

Seeming at first to be a boutique road-only shop, having taken a closer look at this relatively small bike shop I have found that it also caters to the mountain bike enthusiast just as well as your knobby only shop. This shop does have a small quantity of bikes but it seems that they have a bike for everyrider, the previous reviewer stated that they do not have a roadie for the rider with a budjet under 3k but that clearly cannot be true seeing as Giant makes a bike for every rider in the market. Furthermore, I do not see how the shop can be labeled as one "having few tools" because the only repair that they could not do in house that I have ever seen is a Fox Fork overhaul seeing as how Fox prefers to do them themselves. As for disk brake bleeds and bearing overhauls? I've had these done at Eden Bikes with nary a problem. For me Eden is my LBS and a shop I give my loyalty as proven by my 2 road bikes and 2 mountain bikes I have purchased from them over the years.

Customer Service

This shop fulfilled my requirements for the LBS: a kind and friendly staff who are very knowledgable about bikes and have that enthusiasm that gets me excited to ride, and regarding theyreLooking at the previous review makes me shake my head in disgust at the naievety of the reviewer for if the reviewer had taken the time to develop a relationship with those working there and had acutally voiced a question regarding the fit system he would have found that the person in charge of fitting has the experience to "eye ball" a fit and not use a computer generated or mechanically conjured system as some other shops do.

Similar Products Used:

I am not your hardcore roadie nor am I a body armor fitted downhill shredder, I am a middle age father of 2 who enjoys riding mountain bikes and road bikes because the fact that it allows me to enjoy a full cardio workout without sacrifising my joints and my bum knee. I find it disgusting that the person who should be providing an informative "at a glance" view of the shop instead provided an unjustly critical review. Sweet shop and sweet crew!

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-3 of 3  

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