Bicycle John's - Bikeshops, Burbank, California

Bicycle John's - Bikeshops, Burbank, California

DESCRIPTION

Bicycle John's specializes in mostly high-end frames and built bikes. No full lines of a brand here, just a few bikes by Seven, Colnago, Moots, Titus, Look, Calfee. Not a big shop, but packed with top of the line products. Bike fitting and wheel building available.

USER REVIEWS

Showing 1-8 of 8  
[Aug 04, 2010]
meisterlr
Cross Country Rider

Sorry folks, but this shop is all about attitude and c.y.a. and is not about customer service and competence.

The first time I brought my bike (an all-Al frame, ~$800 men’s medium-frame "mountain bike") to Bicycle John's was for a tune-up, which was a reasonable $50.00. The bike had been making a chain-rubbing noise in the rear and it needed new tires. It was otherwise in mint, unridden condition, with about 3 miles on it.

After 7 days, they called me and I went to pick up the bike. I noticed that they kept finished customer bikes in the outdoors, outside the shop in a metal bike rack in the back with many other bikes. The new tires were mounted, but the rear chain noise hadn't changed. I demonstrated to the employee that the chain rubbing/noise was still there. He tested and confirmed, and then had the audacity to try to convince me that I wasn't supposed to stand up on the bike and pedal, and if I did so the chain would rub. He went even further, indicating that the company that made the bike had spent millions in R&D and that it wasn't supposed to be pedaled while standing up in the middle gears (!!!), which is plainly an unmitigated lie.

I almost fell on the floor over that nonsense, but he kept insisting and I didn't feel like arguing--- I just wanted to ride. So I took the bike home and sure enough, determined that the chain noise was made by the rear derail guard being out of position. Once I fixed it (5 mins), the sound never returned, standing up and pedaling in any gear. When I called Bicycle Johns to politely let them know how to avoid such an issue in the future, I was told that the problem never even existed. I never asked for a penny of my money back; they never offered to refund any of it either.

Once I got home, I noticed that bike had been returned to me with two plainly-visible scratched patches on the frame (~1/2inch x 1/2inch each with bare Al showing) along with many black streak and scuff marks. Too small to mention I had thought, and I decided to give them another chance.

A couple months, later I brought the bike back to get the rear wheel trued. In hindsight, I should have removed the rear wheel and given just that to them, because when I got the bike back this time (today), the frame had more scratches, but far worse: the edge of the fastener tab for the _front_ wheel had been tightened and pressed into the Al front fork! Needless to say, Bicycle John's has added a nice poc/dent in the front of my Al fork to match the scratches and scuffs on the frame. Furthermore, the rear derail guard had been taken off and put back on in the wrong position--- amazingly, it was replaced to NOT COVER the rear derail line, which is its ONLY PURPOSE! I had to fix that when I got home as well.

When I called them, they played dumb re: the damage and the improper replacement of the derail guard--- they basically told me "Prove that we did it." That same day, I had been there in-person to discuss purchasing a $1300 bike from them, they knew it was me they were talking to, and they obviously did not care one bit.

Let's recap: For the first visit, the chain rubbing was never even addressed and/or they lied about a bike manufacturer's R&D program, they lied about the nature of proper chain function and design vis pedaling, and then they wouldn't even acknowledge me when I called them with the solution. Second visit: more damage to the bike, improper reinstallation of the rear derail cover (which I informed them about on the first visit), more denial via telephone even though I was about to drop $1300 on a new bike there.

So here’s my false condolences to the arrogant would-be bike heroes who love playing sycophant to these slime balls. My certified mail R/R/R letters to the BBB go out tomorrow. Stay away from these unprofessional grifters.

OVERALL
RATING
1
VALUE
RATING
1
[Aug 04, 2010]
pooper
Cross Country Rider

Sorry folks, but this shop is all about attitude and c.y.a. and is not about customer service and competence.

The first time I brought my bike (an all-Al frame, ~$800 men’s medium-frame "mountain bike") to Bicycle John's was for a tune-up, which was a reasonable $50.00. The bike had been making a chain-rubbing noise in the rear and it needed new tires. It was otherwise in mint, unridden condition, with about 3 miles on it.

After 7 days, they called me and I went to pick up the bike. I noticed that they kept finished customer bikes in the outdoors, outside the shop in a metal bike rack in the back with many other bikes. The new tires were mounted, but the rear chain noise hadn't changed. I demonstrated to the employee that the chain rubbing/noise was still there. He tested and confirmed, and then had the audacity to try to convince me that I wasn't supposed to stand up on the bike and pedal, and if I did so the chain would rub. He went even further, indicating that the company that made the bike had spent millions in R&D and that it wasn't supposed to be pedaled while standing up in the middle gears (!!!), which is plainly an unmitigated lie.

I almost fell on the floor over that nonsense, but he kept insisting and I didn't feel like arguing--- I just wanted to ride. So I took the bike home and sure enough, determined that the chain noise was made by the rear derail guard being out of position. Once I fixed it (5 mins), the sound never returned, standing up and pedaling in any gear. When I called Bicycle Johns to politely let them know how to avoid such an issue in the future, I was told that the problem never even existed. I never asked for a penny of my money back; they never offered to refund any of it either.

Once I got home, I noticed that bike had been returned to me with two plainly-visible scratched patches on the frame (~1/2inch x 1/2inch each with bare Al showing) along with many black streak and scuff marks. Too small to mention I had thought, and I decided to give them another chance.

A couple months, later I brought the bike back to get the rear wheel trued. In hindsight, I should have removed the rear wheel and given just that to them, because when I got the bike back this time (today), the frame had more scratches, but far worse: the edge of the fastener tab for the _front_ wheel had been tightened and pressed into the Al front fork! Needless to say, Bicycle John's has added a nice poc/dent in the front of my Al fork to match the scratches and scuffs on the frame. Furthermore, the rear derail guard had been taken off and put back on in the wrong position--- amazingly, it was replaced to NOT COVER the rear derail line, which is its ONLY PURPOSE! I had to fix that when I got home as well.

When I called them, they played dumb re: the damage and the improper replacement of the derail guard--- they basically told me "Prove that we did it." That same day, I had been there in-person to discuss purchasing a $1300 bike from them, they knew it was me they were talking to, and they obviously did not care one bit.

Let's recap: For the first visit, the chain rubbing was never even addressed and/or they lied about a bike manufacturer's R&D program, they lied about the nature of proper chain function and design vis pedaling, and then they wouldn't even acknowledge me when I called them with the solution. Second visit: more damage to the bike, improper reinstallation of the rear derail cover (which I informed them about on the first visit), more denial via telephone even though I was about to drop $1300 on a new bike there.

So here’s my false condolences to the arrogant would-be bike heroes who love playing sycophant to these slime balls. My certified mail R/R/R letters to the BBB go out tomorrow. Stay away from these unprofessional grifters.

OVERALL
RATING
1
VALUE
RATING
1
[Aug 04, 2010]
moneygrip
Weekend Warrior

Sorry folks, but this shop is all about attitude and c.y.a. and is not about customer service and competence.

The first time I brought my bike (an all-Al frame, ~$800 men’s medium-frame "mountain bike") to Bicycle John's was for a tune-up, which was a reasonable $50.00. The bike had been making a chain-rubbing noise in the rear and it needed new tires. It was otherwise in mint, unridden condition, with about 3 miles on it.

After 7 days, they called me and I went to pick up the bike. I noticed that they kept finished customer bikes in the outdoors, outside the shop in a metal bike rack in the back with many other bikes. The new tires were mounted, but the rear chain noise hadn't changed. I demonstrated to the employee that the chain rubbing/noise was still there. He tested and confirmed, and then had the audacity to try to convince me that I wasn't supposed to stand up on the bike and pedal, and if I did so the chain would rub. He went even further, indicating that the company that made the bike had spent millions in R&D and that it wasn't supposed to be pedaled while standing up in the middle gears (!!!), which is plainly an unmitigated lie.

I almost fell on the floor over that nonsense, but he kept insisting and I didn't feel like arguing--- I just wanted to ride. So I took the bike home and sure enough, determined that the chain noise was made by the rear derail guard being out of position. Once I fixed it (5 mins), the sound never returned, standing up and pedaling in any gear. When I called Bicycle Johns to politely let them know how to avoid such an issue in the future, I was told that the problem never even existed. I never asked for a penny of my money back; they never offered to refund any of it either.

Once I got home, I noticed that bike had been returned to me with two plainly-visible scratched patches on the frame (~1/2inch x 1/2inch each with bare Al showing) along with many black streak and scuff marks. Too small to mention I had thought, and I decided to give them another chance.

A couple months, later I brought the bike back to get the rear wheel trued. In hindsight, I should have removed the rear wheel and given just that to them, because when I got the bike back this time (today), the frame had more scratches, but far worse: the edge of the fastener tab for the _front_ wheel had been tightened and pressed into the Al front fork! Needless to say, Bicycle John's has added a nice poc/dent in the front of my Al fork to match the scratches and scuffs on the frame. Furthermore, the rear derail guard had been taken off and put back on in the wrong position--- amazingly, it was replaced to NOT COVER the rear derail line, which is its ONLY PURPOSE! I had to fix that when I got home as well.

When I called them, they played dumb re: the damage and the improper replacement of the derail guard--- they basically told me "Prove that we did it." That same day, I had been there in-person to discuss purchasing a $1300 bike from them, they knew it was me they were talking to, and they obviously did not care one bit.

Let's recap: For the first visit, the chain rubbing was never even addressed and/or they lied about a bike manufacturer's R&D program, they lied about the nature of proper chain function and design vis pedaling, and then they wouldn't even acknowledge me when I called them with the solution. Second visit: more damage to the bike, improper reinstallation of the rear derail cover (which I informed them about on the first visit), more denial via telephone even though I was about to drop $1300 on a new bike there.

So here’s my false condolences to the arrogant would-be bike heroes who love playing sycophant to these slime balls. My certified mail R/R/R letters to the BBB go out tomorrow. Stay away from these unprofessional grifters.

Customer Service

Sorry folks, but this shop is all about attitude and c.y.a. and is not about customer service and competence.

The first time I brought my bike (an all-Al frame, ~$800 men’s medium-frame "mountain bike") to Bicycle John's was for a tune-up, which was a reasonable $50.00. The bike had been making a chain-rubbing noise in the rear and it needed new tires. It was otherwise in mint, unridden condition, with about 3 miles on it.

After 7 days, they called me and I went to pick up the bike. I noticed that they kept finished customer bikes in the outdoors, outside the shop in a metal bike rack in the back with many other bikes. The new tires were mounted, but the rear chain noise hadn't changed. I demonstrated to the employee that the chain rubbing/noise was still there. He tested and confirmed, and then had the audacity to try to convince me that I wasn't supposed to stand up on the bike and pedal, and if I did so the chain would rub. He went even further, indicating that the company that made the bike had spent millions in R&D and that it wasn't supposed to be pedaled while standing up in the middle gears (!!!), which is plainly an unmitigated lie.

I almost fell on the floor over that nonsense, but he kept insisting and I didn't feel like arguing--- I just wanted to ride. So I took the bike home and sure enough, determined that the chain noise was made by the rear derail guard being out of position. Once I fixed it (5 mins), the sound never returned, standing up and pedaling in any gear. When I called Bicycle Johns to politely let them know how to avoid such an issue in the future, I was told that the problem never even existed. I never asked for a penny of my money back; they never offered to refund any of it either.

Once I got home, I noticed that bike had been returned to me with two plainly-visible scratched patches on the frame (~1/2inch x 1/2inch each with bare Al showing) along with many black streak and scuff marks. Too small to mention I had thought, and I decided to give them another chance.

A couple months, later I brought the bike back to get the rear wheel trued. In hindsight, I should have removed the rear wheel and given just that to them, because when I got the bike back this time (today), the frame had more scratches, but far worse: the edge of the fastener tab for the _front_ wheel had been tightened and pressed into the Al front fork! Needless to say, Bicycle John's has added a nice poc/dent in the front of my Al fork to match the scratches and scuffs on the frame. Furthermore, the rear derail guard had been taken off and put back on in the wrong position--- amazingly, it was replaced to NOT COVER the rear derail line, which is its ONLY PURPOSE! I had to fix that when I got home as well.

When I called them, they played dumb re: the damage and the improper replacement of the derail guard--- they basically told me "Prove that we did it." That same day, I had been there in-person to discuss purchasing a $1300 bike from them, they knew it was me they were talking to, and they obviously did not care one bit.

Let's recap: For the first visit, the chain rubbing was never even addressed and/or they lied about a bike manufacturer's R&D program, they lied about the nature of proper chain function and design vis pedaling, and then they wouldn't even acknowledge me when I called them with the solution. Second visit: more damage to the bike, improper reinstallation of the rear derail cover (which I informed them about on the first visit), more denial via telephone even though I was about to drop $1300 on a new bike there.

So here’s my false condolences to the arrogant would-be bike heroes who love playing sycophant to these slime balls. My certified mail R/R/R letters to the BBB go out tomorrow. Stay away from these unprofessional grifters.

Similar Products Used:

Sorry folks, but this shop is all about attitude and c.y.a. and is not about customer service and competence.

The first time I brought my bike (an all-Al frame, ~$800 men’s medium-frame "mountain bike") to Bicycle John's was for a tune-up, which was a reasonable $50.00. The bike had been making a chain-rubbing noise in the rear and it needed new tires. It was otherwise in mint, unridden condition, with about 3 miles on it.

After 7 days, they called me and I went to pick up the bike. I noticed that they kept finished customer bikes in the outdoors, outside the shop in a metal bike rack in the back with many other bikes. The new tires were mounted, but the rear chain noise hadn't changed. I demonstrated to the employee that the chain rubbing/noise was still there. He tested and confirmed, and then had the audacity to try to convince me that I wasn't supposed to stand up on the bike and pedal, and if I did so the chain would rub. He went even further, indicating that the company that made the bike had spent millions in R&D and that it wasn't supposed to be pedaled while standing up in the middle gears (!!!), which is plainly an unmitigated lie.

I almost fell on the floor over that nonsense, but he kept insisting and I didn't feel like arguing--- I just wanted to ride. So I took the bike home and sure enough, determined that the chain noise was made by the rear derail guard being out of position. Once I fixed it (5 mins), the sound never returned, standing up and pedaling in any gear. When I called Bicycle Johns to politely let them know how to avoid such an issue in the future, I was told that the problem never even existed. I never asked for a penny of my money back; they never offered to refund any of it either.

Once I got home, I noticed that bike had been returned to me with two plainly-visible scratched patches on the frame (~1/2inch x 1/2inch each with bare Al showing) along with many black streak and scuff marks. Too small to mention I had thought, and I decided to give them another chance.

A couple months, later I brought the bike back to get the rear wheel trued. In hindsight, I should have removed the rear wheel and given just that to them, because when I got the bike back this time (today), the frame had more scratches, but far worse: the edge of the fastener tab for the _front_ wheel had been tightened and pressed into the Al front fork! Needless to say, Bicycle John's has added a nice poc/dent in the front of my Al fork to match the scratches and scuffs on the frame. Furthermore, the rear derail guard had been taken off and put back on in the wrong position--- amazingly, it was replaced to NOT COVER the rear derail line, which is its ONLY PURPOSE! I had to fix that when I got home as well.

When I called them, they played dumb re: the damage and the improper replacement of the derail guard--- they basically told me "Prove that we did it." That same day, I had been there in-person to discuss purchasing a $1300 bike from them, they knew it was me they were talking to, and they obviously did not care one bit.

Let's recap: For the first visit, the chain rubbing was never even addressed and/or they lied about a bike manufacturer's R&D program, they lied about the nature of proper chain function and design vis pedaling, and then they wouldn't even acknowledge me when I called them with the solution. Second visit: more damage to the bike, improper reinstallation of the rear derail cover (which I informed them about on the first visit), more denial via telephone even though I was about to drop $1300 on a new bike there.

So here’s my false condolences to the arrogant would-be bike heroes who love playing sycophant to these slime balls. My certified mail R/R/R letters to the BBB go out tomorrow. Stay away from these unprofessional grifters.

OVERALL
RATING
1
VALUE
RATING
1
[Jul 06, 2010]
Paul
Weekend Warrior

Just bought a Yeti from the Northridge store. I had probably visited a dozen stores throughout the LA area. Dealt with Mike. Mike was a real pleasure to work with. When I picked up my bike it was equipped with all 2011 gear. Fantastic!
Mike spent the better part of 3 hours fitting me, showing me the ins and outs of everything on the bike. I could not have asked for a better experience. If you want a great bike buying experience visit Mike at Bicycle Johns in Northridge

OVERALL
RATING
5
VALUE
RATING
5
[Feb 24, 2009]
Tommy
Cross Country Rider

Ok here it goes....shopped there several times throughout the 80s and early ninties until my last visit in 93..I purcahsed a high end Gary Fisher for that time which came with Suntour XC Pro parts. Had heard all the rave of the new XT grouppo at that time and asked John about it. John stated that he could put XT on the bike but it would cost me $200.00 more. Not really knowing the prices at that time of grouppos and not knowing that Suntour had gone out of business I said ok.( I later found out that the Suntour grouppo was actually worth more at that time) Theft one...Well, I kept getting the run around about why my bike wasnt finished with the parts swap( It took 2 weeks!). When the time came to pick up my bike I noticed that everything he switched over to XT looked used. To confirm it, I took my bike to two local shops who confirmed that everything was 2nd hand. Theft two...So, here I am out $200.00 at the time plus I was given a used XT grouppo. When I confronted John he had the odacity to call me an as.hole because I questioned his honesty... Can you believe it!
Ive been waiting for this day to come when I could tell my story to more than a few people. Funny thing is at the gym I go to, two other people reported to me similar situations with Johns Bicycles..

Customer Service

From what I remember the sales techniques and bargaining that went on when buying something was a little cheesy. Can make the average customer feel very uncomfortable..

Similar Products Used:

They are very overpriced and please be careful of the used parts and swapping of them on their supposed new bikes.
Find good deals on the internet when you can and look for an honest shop, even if it means driving a little ways from where you reside...

OVERALL
RATING
1
VALUE
RATING
1
[Dec 22, 2008]
ediie
Weekend Warrior

I bought some equipment there. I wasn't very impressed with their service. First it took over (3) weeks to relieve the items with me calling them and second when I called them to follow up on the order, I never received a call back. I had to call them back, at that point, I just went along with the order. I got what I ordered but, I don't recommend this shop to the average cyclist, their snobby, and racist. Depending on what type of cyclist you are and brands you like. I recommend Montrose Bike Shop, Budget Bicycle, or Cycleworx LA in Highland Park. Reliable. great service, and most of all honest and not racist, like this pathetic shop.

OVERALL
RATING
1
VALUE
RATING
1
[Apr 22, 2008]
lewingard
Cross Country Rider

It's okay, not the best overall shop in town.

Customer Service

They kind of have a chip on their shoulder most of the time. But most shops have that.

OVERALL
RATING
3
VALUE
RATING
3
[Mar 13, 2008]
huboon
Weekend Warrior

Seems like they specialize in higher end equipment. To be honest I haven't examined their inventory very closely however they call it John's "Serious" Cycling.

Customer Service

Went in there in mid-2006 when I was looking to buy a Cannondale cyclocross bike. The lady who I talked to seemed helpful. She was supposed to call me with a quote but I never heard from her. This left me with the impression that, as a person who only had $1500 to spend, I wasn't important enough to bother with. As a result I bought my bike somewhere else.

Went there again last year to get some spacers for a new stem. The mechanic was very helpful, found some that matched my sample exactly and sold them to me for next to nothing.

OVERALL
RATING
3
VALUE
RATING
3
[Oct 16, 2007]
KevinK
Cross Country Rider

Many high end road/mountain bikes. Also, very good selection of cloths, shoes, helmets. Will order anything they don't have in the store. They don't price match. I asked for my WTB Weirwolf UST.

Customer Service

Worked with Christian. He took my order for my Titus Talus Switchblade, took an inventory of all the parts I needed, built my wheels, communicated with me on the status of my bike. He also warned me that Titus is notorious for shipping their bikes late, and he was right, so I was already prepared. Once he received the bike, he had it ready in two days. Went in a few weeks later, and they switched out my tires for free. Went there a over a year later to change my stem, ordered the part, and put it on....no charge for labor. I don't think customer service gets any better than this.

Similar Products Used:

Fantastic experience. Highly recommended.

OVERALL
RATING
5
VALUE
RATING
5
[Apr 03, 2007]
Tony
Racer

Overall the shop in cramed full of high in bikes, frames and acc. Were else can you go stand in one spot and touch $50,000 worth of bike, road or mountian. Their prices on grips, seats and tires is about average and most of the time MSRP, but where else can you go and find 8 different types of seats, tyres and grips. Most of the shops that I have seen have Bontrager and Specilized and maybe maxxis if you are lucky. But really with the age of internet and Performancebike.com you can always find something for cheaper. BUT and I mean BUT, where can you find a shop where the guys really know what there are talking about and are really really really passionate about bikes.

Customer Service

As the other reviews said they get really busy especially on the days that they are opened until 10pm. The place is a zoo with people waiting to checkout and people wanting to buy a bike. But that will really tell you that they are good at what they do, it is really busy.
I will agree with the fact that it does take a while to get things ordered, but that is almost any shop. At least they put the bikes together right and they don't do stuff like forgetting to tighten down my dish brake hose so when I hit the brakes hard and it comes off on the first ride, I crash and brake my collarbone and dont ride for 6 weeks, Oh wait that was when I went to Helens for the last time.
Any way,
John sold me a few bikes and if you can wait a few minutes for him to finish up with someone else than he can put you on the right ride.
Or he will get one of the other guys to set you up right.

Similar Products Used:

**All in all a great shop, the prices on tyres and other soft good are average but you can not beat the knowledge and wrench service they provide.
**Takes a little long on special orders at times, but I understand that is has alot to do with who you are ordering from.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-8 of 8  

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