Airpark Bicycle - Bikeshops, Scottsdale, Arizona

Airpark Bicycle - Bikeshops, Scottsdale, Arizona

DESCRIPTION

From low end to high end they have it all. Great service and frindley staff ask for Brian or David GREAT guys.

USER REVIEWS

Showing 1-8 of 8  
[Apr 25, 2018]
RexRippin

Strength:

Inventory inventory inventory. Boy do they have inventory. Truly an unbelievable store. What other bike shop has a wall of frames. Great customer service, with a knowledgeable staff. Keep up the great work. Loving my hightower LT and so glad I went with the carbon wheels. Thanks!

Weakness:

The only weakness I can think of is I'm going to be disappointed when I go to other bike shops after this.

OVERALL
RATING
5
[Aug 19, 2017]
Ray
Weekend Warrior

Very fun atmosphere. Knowledgeable staff. They have it all
I've been to several shops and their prices are very good.
Steve the owner is a fun guy to do business with and has created
A niche for state of the art flashy bikes.

Customer Service

They are very busy so don't be upset if they don't always call back.
Don't be in a hurry if you go in and need to speak to Steve.
He is a very busy guy and has a lot going on all the time.
His staff is a lot of help but Steve is a bicycle guru.Hes a cheerful guy
And loves what he's doing. He focuses on one client at a time. Definitely the most
Knowledgeable bike guy I've met.

Similar Products Used:

Definitely worth working with for price, quality, and a
Friendly atmosphere. It might take a little while if you only
Need to talk to Steve.

OVERALL
RATING
5
VALUE
RATING
4
[Apr 13, 2012]
BrokenHubAZ
Weekend Warrior

The atmosphere is really cool. It's definitely unique compared to other bike shops I have been to.

Customer Service

The worse customer service I have ever seen. Went into the shop a week after a part was suppose to have been ordered. They never followed up and didn't get my part for 4 weeks. They return calls about 10% of the time. It feels like they are more interested in what's in front of them. I think they move so much product, customer service has suffered because of it. The guys who work there are really nice and know a lot about bikes.

Similar Products Used:

The worse customer service I have seen but the prices are unbeatable. If you can handle bad customer service and great prices, this place is for you.

OVERALL
RATING
2
VALUE
RATING
1
[Mar 11, 2012]
Desert Warrior
Weekend Warrior

Shop is very nice looking. Definately the Scottsdale look inside for a Bike Shop.

Customer Service

After you get past the nice look inside the customer service is horrible, perhaps the worst I have ever experienced in a bike shop. I bought from this shop because they offered a great price on a bike but they didn't offer any setup on the bike at all. I had issues with my bike within the first month which didn't bother me but the fact that they didn't offer any suppor or seem to care showed poor service, I had to work with the component company on each issue. Once they had my money for the purchase it appeared they could have cared less to offer any support. Will never buy from here again and would not recommend buying from here if customer service is a priority. If all you want is a great price then this might be the place for you.

OVERALL
RATING
1
VALUE
RATING
1
[Aug 05, 2009]
SadSteveFetishBikesareAweful
Weekend Warrior

This was the worst experience I have had a bike shop. I was very excited to go there and participate in the race team. I was looking for support and they seemed to have everything I needed.

I stopped by to find out where the items were that I had ordered two months prior and STEVE says "Stop being prissy, you will get them when you get them".

I have never had a business owner speak to me like that and after this experience I will never shop there again.

Two of my friends have had the same type of experience with STEVE and it looks like it will never change.

Spread the word. This bike shop will screw you if they get the chance. They already got me...

Customer Service

Aweful. They make you wait for months... then disappointment.

OVERALL
RATING
1
VALUE
RATING
1
[Jan 28, 2009]
Tim R Bohringer
Cross Country Rider

My personal opinion this is the worse shop in Arizona. I've learned a lot since my experience with Brian and Steve. It's sad their greed got in the way of treating this customer correctly! I've spent a lot of money since my Airpark Bike experience which could have been theirs with a little common sense.

Customer Service

Poor at best.

Similar Products Used:

If you're looking for a LBS in the Scottsdale area. Hit up the MTBR AZ forum for a few suggestions before trying Airpark Bike!

OVERALL
RATING
1
VALUE
RATING
1
[Apr 21, 2008]
shepco
Cross Country Rider

I had a poor experience with an Ellsworth build. They blew off ordering a part several times that they kept saying they would have quickly. No help with suspension setup nor was I given any instructions from the manufacturers of the components. What's up with the Fetish thing? They did give me an aluminum seat post after the carbon broke first ride.

OVERALL
RATING
3
VALUE
RATING
2
[May 17, 2007]
peedub
Cross Country Rider

the shop is large, well set up and has a lot to look at. a good range as far as price points and you can go as high end as you want with these guys.

Customer Service

typically for what ever reason i've had bad experiences with customer service with almost every scottsdale,az bike shop.not the case with airpark bikes.it's very hard to find a shop that will price match the internet giants.i was in airpark looking at an item that i was getting ready to purchase from one of the major internet mail order shops.i had already been quoted a price on a frame and fork combo that was five to six hundred off msrp.i told the sales kid that i was just looking but some how he continued to ask me questions until it came out that i had a quote from an internet shop.he asked me what i had been quoted i told him and he said hold on for a second and let me see if we can match the price.i think the name of the guy he asked was steve.steve asked me what internet shop so i told him and with out hesitation he beat their price and it was a no "BS" out the door no tax price match,wow!!!there was also a guy named brian that was just the coolest guy he gave me the best info and advice on what is was that i needed as far as the build kit and frane size for what i wanted to use it for. when i brought my bike back in for service they went the extra mile and did it right.

Similar Products Used:

good products and great people make airpark bikes a fun place to do business...

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-8 of 8  

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