Exhale Bikes - Bikeshops, Phoenix, Arizona

Exhale Bikes - Bikeshops, Phoenix, Arizona

DESCRIPTION

A full service bike shop with bike rentals and a full array of cycling equipment, ladies apparel, nutrition, trail information, and maps. Our knowledgeable and friendly staff does custom sizing & fittings. Bike lines: Specialized, Raleigh & Diamondback. Phoenix, AZ.

USER REVIEWS

Showing 1-10 of 15  
[Jun 22, 2017]
AZRickD
Weekend Warrior

I used to go there quite a bit. No more.

I bought two bikes, one for my daughter, one for my wife. I bought accessories for my Specialized mountain bike. I also had it tuned up and have minor things repaired there from time to time.

Customer Service

The waiting list for shop time sometimes went into two or even three weeks. Once in the queue, the work was usually done correctly but on a time or two I had to have simple work re-done, sometimes because they didn't do what I told them to do, even though they wrote it down. Like one of the earlier reviewers said, they can get very surly. And that was the last straw for me.

I was told by other bikers that, "Some Specialized shops are like that." No. Just this one.

Similar Products Used:

Every other bike shop I have gone to (all the Landis shops, Sonoran, Road Runner, Performance, etc) have managed to get the work done same day (same hour) or the next day. All of them did the work correctly the first time. And the others are genuinely friendly.

OVERALL
RATING
2
VALUE
RATING
2
[Oct 20, 2013]
Scott Buxton
Weekend Warrior

I would NOT Recommend buying a mountain Bike from Exhale Bikes on Bell and I-17. BAD CUSTOMER SERVICE.
I order a Mountain Bike A (Specialized ROCKHOPPER) from (Exhale Bikes) I put down 500 dollars. For my B-Day Back in April. I was going camping for a week for my B-Day (May 15) and they said my bike would be the there for my camping trip. It was there just like they said. But they sold it out from underneath me to someone else. And then they tried to reorder my bike again, but by then Specialized sold out of the Rockhopper I wanted. And now I would not have my bike in time for my B-Day and NOT the one I wanted. I ended up buying the next model up bike that was 400 dollars more. To make it right EXhale Bikes gave me 150 store credit. (That I could NOT use towards the purchase of bike) and free up grade tubeless Tires with free Sealant for a year. About every 2 mouths you got to get your tires resealed. So today I go in to get my first free sealant for my tires and the owner would not uphold there agreement to me. He called me a liar and said his employee didn't tell me they would give me free sealant for tires. Only 7 dollars a tire. He just lost a customer for life and I'm in the market for a bicycle for my girlfriend. So if your in the market for a Mountain Bike. I would recommend staying away from
Exhale Bikes 2814 w. Bell rd and Go to a Bike shop that knows how to treat a customer. Thanks For Reading.

OVERALL
RATING
2
VALUE
RATING
2
[Jul 13, 2013]
Andy McKean
Cross Country Rider

This shop has a great small town feel. People remember your name...your bike.....and are always available for conversation other than "what are you here for?" I have rarely gone into the shop where they have not had something I needed....or are quick to find what I need. I even walked into the shop with an out of town friend on the way to Utah.....brakes were seized....they spent an hour taking care of us on the spot to get us on our way. Couldn't thank them enough!

Customer Service

ALWAYS feel like the staff listens to my issues....and informs me of what needs to be done. I'll clarify by saying that they explain what they need to do and why....not just tell you what they are going to do and how much it will cost. Nate and the rest of the crew are always friendly and understand every level of biker.

Similar Products Used:

I have personally purchased 3 high end mountain bikes from exhale...and a cruiser. I have sent both of my parents for bikes, my sister, and several friends. Love this place and have no hesitation sending anyone there.

OVERALL
RATING
5
VALUE
RATING
5
[Dec 12, 2011]
Darrel
Cross Country Rider

Great little BIG shop...neat and clean!

Customer Service

Nate and his crew are always courteous, and helpful.

Similar Products Used:

I've bought 3 bikes from this shop, and a ton of gear over the years! Always feel at home as soon as I enter the door!

OVERALL
RATING
5
VALUE
RATING
5
[Dec 28, 2010]
Brian Politz
Weekend Warrior

Overall the shop is well stocked and displayed nicely- however- they seem to have a problem in controlling maintenance times. Let me give you an example:

I went in yesterday (Monday after Christmas) in my hand was Reynolds aero rear wheel that needed a spoke fixed (popped nipple). In the other hand I had cash , I was looking to but a new helmet,clips, etc..

A salesperson ( young kid) came to me right away and I asked if I could get this fixed today- his reply.."it will take about a week".. I said a week !!!! he replied "we are really backed up". (this is not my first experience with them on this issue. I even sent a friend to the shop and this happened to her).. he said "let me go ask to see if it can be done" - a moment later he came back and said "no way it would be a week" . Feeling rejected and sad as I wanted to ride that day , I had no choice to leave and find another shop.

It was a shame, I like the shop and the owner is very nice and the product is good but they have to get this under control. I went somewhere else who fixed the tire in under 30 minutes and had the products I was looking for. I walked out spending about $250.. sorry Exhale..maybe in a few months I might try you again


OVERALL
RATING
3
VALUE
RATING
1
[Sep 14, 2010]
cklog

OVERALL
RATING
2
[Jul 24, 2010]
Dale Cothren
Weekend Warrior

Outstanding shop with great selection. Like Lance says, "It's not about the bike". If they don't have it they are real good at getting it. The people of Exhale are what makes this a premier shop. One look at the owners bike or one of his mechanic's bikes and you'll know you are in good hands. Find what you want and buy it here.

Customer Service

The best. My wife bought a new 29er for my retirement several years ago from another local bike shop. I took it in twice for tweaking and got a boat load of disrespect and the run around. I ended up breaking the frame and got more of the same. I brought the bike into Nathan at Exhale and told him the problem. Even though he didn't sell me the bike or even carry the brand anymore he did the leg work for my warranty and rebuilt my bike with a new frame and some new components due to compatiblity issues. I just got back from 2 hours on it and I never thought it could be better than the one I broke; it is. I am absolutely grateful for the service Exhale provivded. They even called me during the warranty process to keep me updated. In the meantime, I rode my 1995 Mt Tam (Gary Fisher) Hardtail. I bought this bike from Nathan at Exhale, before it was Exhale. It still rides like a champ after all these years, a testament to the care Exhale puts into its service. Jeff is one of Nathan's mechanics. He did the rebuild on my 29er. What a great job! I can't say enough.

Similar Products Used:

Several years ago I crashed my road bike (again bought from Nathan) and busted both rims. Nathan was able to credit the warranty on my rims and put me into a Ksyrium wheelset for a great price. Just when I get bummed out about a bad bike situation I go see Nathan and he says, how about we do this or that. He has found a silver lining in my bike misfortunes and I have ended up with better bikes than I originally started with. I recently took two of my friends to Exhale and they both bought bikes. I'd recommend Exhale as your bike shop. They are that good. And to that other bike shop... you don't have to have tattoos, ear rings, or long hair to ride hard or be given a little respcet. I'll never let one of my friends step foot in your place again. The middle-aged guy on the old mountain bike that dropped you all during your weekend snob fest, yep, that was me.

OVERALL
RATING
5
VALUE
RATING
5
[Feb 01, 2010]
Hawkdawg
Weekend Warrior

One of the first things I noticed about the shop was the setup. There is just the right amount of gear to keep you interested without being jam packed into every inch of the shop. You can maneuver around and browse for the latest and greatest without knocking everything over.

Customer Service

Customer service is TOP NOTCH!! My first road bike was purchased from Exhale. I walked in and was asked immediately if they could help me find anything. I told them it was my first bike, and to be honest I was expecting to be "UP" sold to a more expensive bike. They were more interested in getting me into a bike that was fit for my riding habits and ability without breaking my bank account.

Similar Products Used:

I really appreciate their honesty and desire to keep their customers happy. I plan to purchase more from them in the future.

OVERALL
RATING
5
VALUE
RATING
5
[Feb 01, 2010]
nissamikk
Weekend Warrior

Exhale Bikes was well stocked and had all the supplies I needed. Great selection!

Customer Service

This was my first bike purchase so I went in with little knowledge. The staff was excellent!!! They were very knowlegeable and patient with me. I left feeling confident to go out there and ride and be able to maintain the bike. I would definately recommend Exhale Bikes!

OVERALL
RATING
5
VALUE
RATING
5
[Feb 01, 2010]
davidNMc
Cross Country Rider

Exhale is the BEST.Nat and his crew are knowledgeable,dependable and trustworthy. Been a customer for a long time.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-10 of 15  

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