hibike - Bikeshops, Kronberg im Taunus, Germany

hibike - Bikeshops, Kronberg im Taunus, Germany

DESCRIPTION

Großer Shop mit riesen Auswahl an Edelparts, Bikes, Zubehör und Klamotten. Sehr günstige Preise und viele Testbikes.

USER REVIEWS

Showing 1-10 of 12  
[May 08, 2017]
Diego San Jorge
Weekend Warrior

I purchased a buch of things from Hibike, including an ebike, the Lapierre Overvolt. They ship it all in different packages, the accessories and the front wheel of the bike arrived after 3 weeks in Hong Kong, but the rest of the bike, together with the battery never arrived. After more than 5 weeks, the package was returned to Hibike, since they have sent all in different packages, I had to ship them the battery key for them to check the that the bike was in good conditions after the world tour it did. Finally they concluded that the bike was good to be shipped again. At this time I was on holidays, but in contact with them daily, I told them to re ship the bike ASAP, so I could have it at home when I returned (beginning of May), this seem to have come to deaf ears, since I'm back for more than a week and they have incredibly!!! just ship the battery without the bike. Their answer to this was that they will wait for the battery to arrive first and then they will send the rest of the bike, UNBELIEVABLE!!!
If you want your bike delivered after more than two months, go and buy it with Hibike, if you're in a hurry look somewhere else...

OVERALL
RATING
2
VALUE
RATING
2
[Aug 19, 2016]
Kaat
Racer

I love Hibike. They must have a warehouse the size of a small African country, because if you're looking for something, they've got it. Their prices are quite competitive, and they usually have some kind of sale going.

Customer Service

Not only do they respond to queries with the speed of light, most of the time they proactively communicate when they anticipate any delays.

OVERALL
RATING
5
VALUE
RATING
5
[Aug 02, 2016]
Oded
Cross Country Rider

Excellent service. I was looking for a spare part for my Lapierre bike and couldn't find. The shop contacted Lapierre, verified the correct part needed, and placed it in their online shop.

Customer Service

Excellent

OVERALL
RATING
5
VALUE
RATING
5
[Jul 21, 2016]
Valentin

OVERALL
RATING
5
[Jul 14, 2016]
ctguru
Cross Country Rider

only made online purchases from Australia

Customer Service

excellent customer serviced communication
pleasure to deal with

Similar Products Used:

great prices

OVERALL
RATING
5
VALUE
RATING
5
[Jun 20, 2016]
Max
Cross Country Rider

Had a very good experience ordering a bike on-line. Active communication, every question was answered rapidly by people with know-how. Bike assembled to perfection and packed very well for shipping. No problems what so ever...

Customer Service

See shop summary, have never actually been there.

OVERALL
RATING
5
VALUE
RATING
5
[Jun 17, 2016]
Dylan
Weekend Warrior

Excellent service from Hi bike, Sapim sent them the wrong spokes twice, but each time Hi Bike caught the mistake before shipping them to me - they check every spoke to make sure its correct.I had a huge order with them and everything was perfect.

Customer Service

Any questions and they always got back to me the next day. I'm currently doing another order with them and will have a hard time using anyone else in the future.

OVERALL
RATING
5
VALUE
RATING
5
[May 29, 2016]
Dave
Weekend Warrior

Awesome

Customer Service

I have purchased from HIBIKE previously and when faced with the purchase of a new set of wheels and some replacement spokes for a Campy Shamal rear wheel, HIBIKE delivered. They went the extra mile in customer service and product satisfaction. The new Campy wheels I purchased through HIBIKE were the Neutron Ultra, awesome wheel set great value for money. In fact I think a better wheel set than the Shamal for the money.

Similar Products Used:

The wheels were well packed and delivery to Sydney Australia was very prompt with the combination of DHL and Australia Post.

OVERALL
RATING
5
VALUE
RATING
5
[Mar 11, 2016]
buyer from US
Weekend Warrior

This is my second time ordering from HIBIKE and both interactions have been great. The first time I ordered some tires and they shipped the order twice. We agreed it wouldn't make sense to ship the duplicate order back but I would pay for the goods and they'd cover the shipping.

The second experience was much lengthier, almost over two months, as I was putting together a complete bike. I researched all the components and slowly got the order together. During this time, there were a number of email exchanges for advice/guidance as well as cancelling some items that proved difficult to obtain from their supplier. Given there is a 6-hr time difference, I found their response time to be very fast. Sure, it wasn't the same day but always the next day. At the end, I couldn't have asked for more and was pleasantly surprised they got the order right with all the back & forth.

Payment was made initially with my cc and as time went on and more things were added, they settled the additional cost on conclusion of the order. I expect shipment soon after clearing customs. Based on my initial experience, I wouldn't expect the box(es) to take a long time to get here.

Overall, this has been a great online experience, almost like going to your LBS, but they have lots more neat stuff available and pricing is very favorable with the current exchange rate. Definitely would do business with them again.

Customer Service

Extremely courteous and responsive to email inquiries and changes to the existing order.

OVERALL
RATING
5
VALUE
RATING
5
[Jan 04, 2016]
mbo
Weekend Warrior

Ordered a Surly Straggler it arrived 9 days later, well packed in the box, gears and breaks working as they should.

Customer Service

talked to customer service via mail
no problems at all , fast answers

Similar Products Used:

based on my experience with the HiBike guys I recommend them

OVERALL
RATING
4
VALUE
RATING
4
Showing 1-10 of 12  

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