D'Ornellas Bike Shop - Bikeshops, Scarborough, Ontario

D'Ornellas Bike Shop - Bikeshops, Scarborough, Ontario

DESCRIPTION

A big shop with plenty of bikes for sale, good prices, excellent service & a great atmosphere.

USER REVIEWS

Showing 1-10 of 20  
[May 27, 2016]
Eliana Zaatar
Weekend Warrior

Wide selection and good prices

Customer Service

Amazing customer service very knowledgeable and helpful they have the patience to meet customers need I am very lucky to have them close to my address every time I leave the store I feel I should comeback to see the selection they have .

Similar Products Used:

Give a shot and try this store I will ensure you it will be your store and won't be disappointed at all .

OVERALL
RATING
5
VALUE
RATING
5
[Aug 11, 2015]
Jack
Cross Country Rider

I went on a recommendation from a friend. But exited with disappointment.

Customer Service

The Short Guy, who looks like the owner, who speaks Filipino is rude. Will never return even all the bike shops vanished.

OVERALL
RATING
3
VALUE
RATING
3
[Aug 16, 2014]
Tuan Nguyen
Weekend Warrior

Medium size bike shop with professional merchandises with nice collections of road bikes for racing and casual riding in town.

Customer Service

top-notched services: well done jobs, reasonable pricing, experienced people, friendly attitude.

Similar Products Used:

I recently have 2 of my bikes serviced by this shop and I was very pleased with their well done jobs.

OVERALL
RATING
5
VALUE
RATING
5
[May 09, 2014]
DonJon
Weekend Warrior

Looked like a nice bike shop that has lots of road bikes, mountain bikes, kid's bikes, etc. Looked like a shop I could have visited more often until I met one of the sales guy on the floor.

Customer Service

I bought my wife a used triathlon bike and brought it in to d'ornellas to ask how I can transform it into a regular road bike or hybrid bike with a straight handle bar. I approached a tall man wearing glasses and asked him what parts I needed to transform my wife's bike into a road or hybrid. His answer? Don't bother!!! Your bike is not worth anything!!!! Thanks A**hole! if a customer asks you a simple question, you don't tell them their bike isn't worth anything! I'm never going back to this shop again and I don't recommend that you visit this shop either!!!

Similar Products Used:

If you need a bike shop around scarborough area, check out skiis and biikes at don mills or cyclesolutions at kingston road. Much better customer service and have very helpful staff unlike that arrogant A**hole at dornellas.

OVERALL
RATING
1
VALUE
RATING
1
[Sep 22, 2013]
Shawn
Cross Country Rider

The shop is looks like a flea market. Stuff is everywhere with no logical organization. If you aren't prepared to buy that day, forget it. They want your money and don't care about anything else. Probably the worst shop I have ever been in.

Customer Service

As mentioned they'll kiss your butt if you look like you have cash, but don't be fooled. These guys do not care about the customer, they care about getting your money today. Once you have a problem with a bike and/or product their true colours come out. I would never buy a product from this shop.

Similar Products Used:

The owner is probably one of the rudest individuals I have some across in a bike shop or any anywhere else. He has the attitude of a prima donna and has a huge ego because he raced in Canada years ago, where from what I have heard, everyone who raced with him disliked him.

OVERALL
RATING
2
VALUE
RATING
1
[Feb 19, 2013]
spoolin_gt
Cross Country Rider

Went to the shop to look for a year or older 29er full suspension hoping I can score a deal. The tall bald guy wearing the glasses approached me and asked what I was looking for. After I mentioned to him that I was looking for a fully 29er, he immediately pointed at the Specialized epic. I told him that it was way out of my budget as I had a $2200 budget max in mind. He then mentioned that he can sell it for $2849 with taxes in (reg is 3199 before taxes). Seemed like a good deal but without a test ride, I just couldn't justify spending $2849 on a bike I have never ridden and was also throwing me way off my budget.

He was very pushy and said it's only a deal for today, I kept mentioning the fact that it was out of my budget but he just kept going on about the bike and kept pushing the "today sale only". I told him I had to walk away from it and if the deal is gone tomorrow then that's fine. He seemed very upset about it and walked away from me. I walked out of that store and dont think I will be going back after that.

I'm glad that I backed out of the deal. After test riding the epic at another shop, I figured it wasn't the bike for me. It would have been nice if the person at least considered what type of riding I do, where I ride, etc.

Avoid the bald guy with glasses if you can!!!

OVERALL
RATING
1
VALUE
RATING
1
[Mar 17, 2012]
will48@hotmail.com
Weekend Warrior

So awesome the ambience is so great for outdoor lifestyle (cycling). They do have options and pretty awesome stuff. Cool staff. Wonderfull experience.

Customer Service

Number ONE!! They are so concern about the need of every cyclist. From the manager to his staff specially the short guy at the back, looks like asian, he is so amazing on customer service. He assist and serve cyclist as his friend. BRILLIANT !!

Similar Products Used:

They carry top line bikes the one I am looking for is not in the store, but that's OK. Experience is unbelievable. GUYS !!! you are amazing (SUGOI in Japanese Language) !!!

OVERALL
RATING
5
VALUE
RATING
5
[Feb 25, 2012]
Steve Irwin
Cross Country Rider

OMG - the service people are amazing! all the staff look out for your best interest & very concerned about fitting the product to your needs vs selling to make a big comission. Highly recommend - this shop treats you as a person vs customer

Customer Service

Neil, the store manager is incredibly focused on customer service & not on sales....he is committed to provide service vs sales.....his rapport with staff & customers is incredible! would highly recommend visiting if you are interested in bike equipment - you will not be pressured, they look out for the customers.

OVERALL
RATING
5
VALUE
RATING
5
[Apr 22, 2011]
Bruce
Weekend Warrior

This place is fantastic. It has everything which is amazing considering the size of the shop. A lot of it is high end--it ain't Canadian Tire--but they do have a selection of less expensive bikes for the casual rider. Had a marvellous bike and helmet for my six year old granddaughter.

Customer Service

Helpful, courteous, friendly. I've never run into the guy some of the others complained about.

Similar Products Used:

I have to wonder if the reviewers who downplayed this place arrived on a weekend at the busiest times and wondered why all the other people were being looked after. I had the same level of service for my son's $3000 bike, my $1000 bike and a friend's $300 bike.

OVERALL
RATING
5
VALUE
RATING
5
[Feb 19, 2011]
Nelson Smith
Weekend Warrior

all high end bikes

Customer Service

not so bad.

Similar Products Used:

bad really bad.. the tall bald guy is scrutinizing and humiliating his co-worker and even harassing well sounds like that. the poor guy (the victim) maybe just ignoring or just being so patiently accepting this tall bald guy's wrath. Annoying to customers with this kind of employee.

OVERALL
RATING
3
VALUE
RATING
3
Showing 1-10 of 20  

THE SITE

ABOUT MTBR

VISIT US AT

mtbr.com and the ConsumerReview Network are business units of Invenda Corporation

(C) Copyright 1996-2018. All Rights Reserved.