Cycle Science - Bikeshops, Lower Hutt, Asia And Pacific

Cycle Science - Bikeshops, Lower Hutt, Asia And Pacific

DESCRIPTION

Mid sized shop which sells and services hybrid, mountain, and road bikes.
Sells parts and accessories also.

USER REVIEWS

Showing 1-3 of 3  
[Feb 15, 2013]
Pinky
Weekend Warrior

Large store with a well stocked range of bikes and accessories.

Customer Service

Service is very good from the staff and the shop owner. They are all knowledgeable about biking. It is nice to see that this is still a locally owned store, and not a national group of stores selling one range of product. I was looking for a tri bike and they where able to help me out. Love the Bike.

Similar Products Used:

Would recommend, prices are good and they are happy to do a deal.

OVERALL
RATING
5
VALUE
RATING
5
[Jan 04, 2013]
Rugby Sucks
Cross Country Rider

Large selection of Brands, and Bikes, and well priced.
Good selection of accessories, and spares.

The guys in the shop are helpful, and will discuss prices.

Since VIC cycles closed recently, these guys have got very busy.

Customer Service

Good.

Similar Products Used:

The mechanics are knowledgable, and very helpful with advice.

OVERALL
RATING
5
VALUE
RATING
4
[Jun 01, 2008]
meeshu
Weekend Warrior

Shop sells a variety of hybrid, mountain, and road bikes.
Plus they sell a limited range of parts and accessories.

Customer Service

Appear to be reasonably knowledgeable.
Somewhat slow and pedantic approach to sorting out problems. I had a pump which I purchased from them that didn't seem to work properly. On taking it back to them, and despite producing the sales receipt as proof of purchase, they insisted I return the pump packaging as well!?
When I returned with the packaging, the shop owner or assistant was on the phone taking their time talking about some, apparently, very minor issue. I had to wait literally 5 ~ 10 minutes before being served!!

Similar Products Used:

Product prices appear to be the highest of all local bike shops I've visited.
Their approach to after sales customer service was poor.

Given their high prices, and poor(ish) after sales customer service, I don't visit this shop anymore.

This shop is not recommended.

OVERALL
RATING
3
VALUE
RATING
2
Showing 1-3 of 3  

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