Submitted by
Jun_T
a Weekend Warrior
from Philippines Date Reviewed: July 5, 2008
Favorite Trail:
Maarat
Duration Product Used:
3 months
Purchased At:
Bike Station
Strengths:
None. Didn't get the chance to thoroughly test the product since it got busted 2 months after I bought the Giant Trance 2 it came with and only rode it a couple of times on very moderate trails.
Weaknesses:
The darn thing stopped functioning as in it didn't travel at all. Brought it back to the dealer where I got the Giant Trance 2 and the fork was sent to another shop for servicing. Came back after a week and got it installed. Didn't get the chance to test it because the fork's lockout is not working which clearly shows it is still not functioning properly so I don't wanna put my well-being at risk and ride a faulty fork. Dealer said it has to be sent back for servicing and I refused and demanded for a replacement. Dealer said replacement is only done after several servicing is done only when the product cannot be fixed anymore. What kind of after sales service is that?! So right now I'm still stuck with a crappy busted Rockshox Recon Fork waiting for the dealer and supplier decide on what can perhaps give me a new one.
Similar Products Used:
None. This is my 1st mid range fork. Came with my Trance 2.
Bike Setup:
08 Trance 2, Shimano LX Groupset, Fox Float R Rear Shock, Crappy Rockshox Recon Fork
Bottom Line:
I have lost all confidence in Rockshox. Crappy fork that broke down after a couple of rides and an even crappier customer/after sales service. I expected better from this company. Obviously I expected too much because I still haven't gotten an action or even a response from them and now I'm left with a bike I can't even ride. Way to go Rockshox!
Value Rating:Overall Rating:
Submitted by
gtluke
a Weekend Warrior
from orange, nj, usa Date Reviewed: September 16, 2007
Duration Product Used:
Less than 1 month
Purchased At:
rockshocks
Strengths:
light, rides GREAT, lockout, comes with required air pump
Weaknesses:
comes with bosses for v-brakes, kinda looks funny with disc brakes but i'm also staring at it.
Similar Products Used:
rockshocks tora 302
Bike Setup:
specialized rockhopper comp disc
Bottom Line:
i blew out my tora 302 basically right away doing light riding. took it back to the bike store where i bought the bike, they called rockshocks and had a replacement sent right away. this is what showed up, i guess they were out of 302's so i got a free upgrade under warranty. awesome. it rides soooo much nicer and its noticeably lighter. i'm a novice rider and even i can tell how much an improvement this shock is over my tora 302
$
Overall Rating:
Overall Rating:
